Shipping policy

Shipping Policy

Effective date: 12/08/2026

This Shipping Policy applies to all orders placed through Syeora (“we”, “us”, “our”), including orders placed through our website, WhatsApp, Instagram, Facebook, or other authorized Syeora sales channels.

Delivery area

Syeora currently delivers within Pakistan.

We deliver to most serviceable locations through our courier partners. Delivery may not be available in certain remote, restricted, or non-serviceable locations. If your address cannot be served, we will contact you to arrange an alternative delivery option or cancel and refund any eligible prepaid amount.

We do not currently offer international shipping unless expressly confirmed by Syeora in writing.

Processing and delivery

Orders are usually processed within [1–2] business days after order confirmation. Orders placed on Fridays, weekends, public holidays, or during promotional periods may require additional processing time.

Estimated delivery timelines after dispatch are:

Delivery location Estimated delivery time
Karachi [1–3] business days
Other major cities [2–4] business days
Other areas in Pakistan [3–7] business days

Delivery times are estimates only, not guaranteed delivery dates. Delays may occur because of courier operations, weather conditions, public holidays, strikes, security conditions, incorrect addresses, or other circumstances outside Syeora’s reasonable control.

Shipping charges

Shipping charges, if applicable, will be displayed at checkout or communicated to you before your order is confirmed.

Order type Delivery charge
Orders below PKR [amount] PKR [amount]
Orders of PKR [amount] or above Free delivery / PKR [amount]
Remote or special-delivery locations Charges may vary; we will confirm before dispatch

Any cash-on-delivery, handling, or additional delivery charge will be clearly communicated before dispatch.

Order confirmation and tracking

Once your order is confirmed, you may receive confirmation by email, SMS, WhatsApp, or another contact method provided by you.

After dispatch, Syeora will send tracking details where available. You may track the shipment through the courier’s tracking service or contact us at [support@syeora.com / WhatsApp number] for assistance.

Please ensure that your name, telephone number, address, city, and postal code are accurate. Syeora is not responsible for delays, failed deliveries, or additional charges caused by incomplete or incorrect customer-provided delivery details.

Cash on delivery

Cash on Delivery (“COD”) may be available for eligible orders and delivery locations.

  • Customers may be contacted to verify a COD order before dispatch.

  • Please keep the exact payable amount available at the time of delivery, where possible.

  • Payment must be made before or at the time the parcel is handed over, according to the courier’s procedure.

  • A customer may not open, test, spray, or use the perfume before making payment, unless the courier expressly permits it.

  • Syeora may refuse COD service, require advance payment, or cancel an order where we reasonably suspect fraudulent activity, repeated refusal of parcels, or misuse of the COD facility.

Failed deliveries

Our courier partner may attempt delivery based on its own operational procedures. An order may be returned to Syeora if:

  • The recipient is unavailable after reasonable delivery attempts.

  • The address or contact information is incomplete, incorrect, or unreachable.

  • The customer refuses to accept a confirmed COD order.

  • Delivery cannot be completed for a reason outside the courier’s or Syeora’s reasonable control.

If a parcel is returned due to customer unavailability, refusal, or an incorrect address, Syeora may charge redelivery costs before sending the order again. Repeated refusal of COD parcels may result in restriction of COD eligibility on future orders.

Damaged, incorrect, or missing items

Please inspect the parcel at delivery. If the outer package appears visibly damaged, tampered with, or incomplete, take clear photos or video where possible and report the issue to the courier representative immediately.

For a damaged, incorrect, missing, or defective item, contact Syeora within [24/48] hours of delivery at [email/WhatsApp]. Include:

  • Your order number

  • Your full name and contact number

  • Clear photos or an unboxing video, where available

  • A description of the problem

Do not use, spray, open further, or dispose of the relevant product or packaging until our team reviews the claim. Eligible cases will be handled under our Return & Refund Policy. Any policy must be disclosed clearly to customers before completing a sale, and applicable consumer rights cannot be excluded by this policy.pcpc.punjab

Contact us

For shipping questions or delivery support, contact:

Syeora
Email: info@syeora.com
WhatsApp/Phone: +92-333-0963049